(By Vijay Govindarajan & Jatin Desai) "Three major factors drive convergence: technology, competition, and the customer. Each factor directly influences convergence, and the three may indirectly influence each other. The essence Read More >>
(By Bruna Martinuzzi) "Being generous is one of the most attractive qualities to have. It means you go the extra mile to give way, way more than what's expected. Because most Read More >>
(By Angela Stringfellow) "With social networks, review websites and complaint platforms everywhere, each of your customers has the power to damage your brand reputation. But what if the situation is too Read More >>
(By Adelaide Lancaster) "Surprisingly, the ability to take the plunge has a lot less to do with people’s personalities, and a lot more to do with how accessible and familiar the Read More >>
(By Lisa Bodell) "So what do disruptive questions look and sound like? They usually begin with “how,” “which,” “why” or “if” and are specific without limiting imagination. They focus on generating Read More >>