Remember: The Customer Is Not Your Friend (Yet)
(By Geoffrey James) "If you aren't the best at what you do, figure out how to become the best. If your company isn't the best, go find (or start) a Read More >>
Why January Is The Best Time To Spend Your Money
(By Mike Periu) "Large appliances, flooring and carpeting are just some of the items you can buy at a deep discount this January. Many sellers raise prices in anticipation of holiday Read More >>
Customer Clashes: When To Give In And When To Stand Your Ground
(By Angela Stringfellow) "With social networks, review websites and complaint platforms everywhere, each of your customers has the power to damage your brand reputation. But what if the situation is too Read More >>
A Second Look: Is Twitter Really for You?
(By Mike Michalowicz) "The truth is that Twitter isn't for everyone. But if you have a company with an active following, like a ton of the food truck industry and restaurants, Read More >>
Understanding Fairness Is The Key To Keeping Customers
(By N. Taylor Thompson) "In interpersonal experiments, around 85% of people tend to punish unfairness, given the chance, even when it is costly and has no immediate payoff to them. This helps explain the Read More >>
The 9 Worst Ways To Start A Meeting
(By Bruna Martinuzzi) "The three key items at the start of the meeting are stating the purpose or objective of the meeting, the benefits of attending and the desired outcomes. Even Read More >>