(By Jensen Warnock) “You’ve heard it said that you should bend over backward to please the customer. And maybe you should. But you should always
Tag: Customer Service
Is Being Too Nice Bad for Your Business?
(By Ritika Puri) “Solid and mutually beneficial business relationships exist when both parties stand on equally strong foundations—when companies and their clients are partners who are
Do You Know What Makes Your Company Distinctive?
(By Stephen Shapiro) “I often hear large companies claim that “leadership” or “culture” is their differentiator. But customers do not buy these; they buy the products
Is Being Too Nice Bad for Your Business?
(By Ritika Puri) “Solid and mutually beneficial business relationships exist when both parties stand on equally strong foundations—when companies and their clients are partners who are
Customer Clashes: When To Give In And When To Stand Your Ground
(By Angela Stringfellow) “With social networks, review websites and complaint platforms everywhere, each of your customers has the power to damage your brand reputation. But what
Entrepreneurs, Here Are 4 ways To ‘Better’ Your Competition In 2014
(By Brian Moran) “If business were a road race, how advantageous would it be to know when to slow down and when to speed up? In
7 Brilliant Ideas To Make Your Customer Service Shine
(By Barry Moltz) “Forget expensive gifts. What can you send thoughtfully to a customer to show that you value their business? Video greeting cards are