This course helps you understand that; every day at work, data is present. From the nuances and actions of staff, to feedback from staff and customers, to the number of people who enter into your business premises in a day and the percentage of them your staff are able to convert from Visitors to actual customers etc. A huge amount of Data is le unused, leaving crucial questions such as “Why are employees more or less engaged” to guts and feeling to answers. Your ability to decipher your organizations’ people problem be it Staff, Customers or other Stakeholders & improve performance through data gathering. Building an astute workforce avoiding bias or error puts you in the position of a smart and efficient human resource professional who will constantly be compensated with growth opportunities.

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